Shipping & Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact usand mail your item:

 

Mail the package to: Falcon 51

(We cannot guarantee all items and sizes will be in stock.)

 

Shipping
To return your product, you should mail your product to:

Falcon 51
Attn: Returns/Exchanges
4605 Matthews Park, Snellville GA 30039

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

DOMESTIC ORDERS

  • Orders within the US ship via USPS Priority Mail and typically arrive in 2-3 business days after production. Please note that we cannot guarantee delivery dates.
  • All orders ship with delivery confirmation which can be used to track your package. We are unable to provide tracking information beyond that supplied by the USPS.
  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
  • Standard shipping does NOT include insurance.

INTERNATIONAL ORDERS

  • International orders ship via First Class Mail and arrive in 7-14 days after production for most countries but can take up to 3 weeks. Please note that we cannot guarantee delivery dates.
  • Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves the US. We are unable to provide tracking information beyond that supplied by the USPS.
  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
  • Standard shipping does NOT include insurance. 
  • We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so. 
  • Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility

 

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.